Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

Last updated: January 2025

Information We Collect

  • Personal identification information (name, email address, phone number)
  • Billing and shipping addresses
  • Payment information (processed securely through our payment partners)
  • Order history and preferences
  • Website usage data and cookies
  • Communication preferences and marketing consent

How We Use Your Information

  • Process and fulfill your orders
  • Communicate about your orders and account
  • Provide customer support and respond to inquiries
  • Send marketing communications (with your consent)
  • Improve our website and services
  • Prevent fraud and enhance security
  • Comply with legal obligations

Data Protection & Security

  • We use industry-standard SSL encryption for all transactions
  • Payment information is processed through secure, PCI-compliant payment gateways
  • Access to personal data is restricted to authorized personnel only
  • Regular security audits and updates to protect your information
  • Data is stored on secure servers with backup systems
  • We never sell or rent your personal information to third parties

Information Sharing

  • Shipping partners (only delivery information necessary for fulfillment)
  • Payment processors (for secure transaction processing)
  • Marketing platforms (only with your explicit consent)
  • Legal authorities (when required by law)
  • We do not share your data with third parties for their marketing purposes

Your Rights

  • Access your personal data we hold
  • Request correction of inaccurate information
  • Request deletion of your data (subject to legal requirements)
  • Opt-out of marketing communications at any time
  • Withdraw consent for data processing
  • Request a copy of your data in a portable format
  • Lodge a complaint with data protection authorities

Cookies & Tracking

  • We use cookies to enhance your browsing experience
  • Essential cookies for website functionality
  • Analytics cookies to understand how you use our site
  • Marketing cookies for personalized advertising (with consent)
  • You can manage cookie preferences in your browser settings
  • Disabling cookies may affect website functionality

Questions About Your Privacy?

If you have any questions about this Privacy Policy or how we handle your data, please don't hesitate to contact us.

Email: shopmara574@gmail.com

Phone: +254 700 123 456