Terms of Service

Please read these terms carefully before using our website or purchasing our products.

Last updated: January 2025

Acceptance of Terms

By accessing and using the Mara website and services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or purchase our products. We reserve the right to modify these terms at any time, and continued use of our services constitutes acceptance of any changes.

Product Information & Availability

We strive to display our products as accurately as possible. However, colors and details may vary slightly due to screen settings and photography. All products are subject to availability, and we reserve the right to limit quantities or discontinue products without notice. Prices are subject to change without prior notification. We make every effort to ensure pricing accuracy, but errors may occur.

Orders & Payment

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason. Payment must be received in full before order processing. We accept M-Pesa, Visa, and Mastercard payments. All transactions are processed securely through encrypted payment gateways. You are responsible for providing accurate billing and shipping information.

Returns & Exchanges

We want you to love your purchase. Items may be returned within 14 days of delivery in their original condition with tags attached. Custom or personalized items are non-returnable. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. Refunds will be processed within 7-10 business days of receiving the returned item. Exchanges are subject to product availability.

Limitation of Liability

Mara shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services. Our liability is limited to the purchase price of the product. We are not responsible for delays or failures in delivery caused by circumstances beyond our control, including but not limited to natural disasters, strikes, or courier service issues.

Intellectual Property

All content on this website, including images, text, logos, and designs, is the property of Mara and protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without our express written permission. Product images and descriptions are for personal, non-commercial use only. Unauthorized use may result in legal action.

Additional Terms

Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

Prohibited Activities

You may not use our website for any unlawful purpose or to violate any laws. Fraudulent activities will be reported to authorities.

Governing Law

These terms are governed by the laws of Kenya. Any disputes shall be resolved in Kenyan courts.

Contact Information

For questions about these terms, contact us at legal@marake.co.ke or +254 700 123 456.

Questions About These Terms?

If you have any questions or concerns about our Terms of Service, please contact our legal team.

Email: shopmara574@gmail.com

Phone: +254 700 123 456